1. Are your products authentic designer items?

Absolutely, all of our products are 100% authentic designer items. We collaborate with trusted suppliers to ensure every item is genuine, complete with manufacturer authenticity tags and packaging when applicable.

2. How do you offer such great discounts on luxury brands?

We negotiate directly with suppliers and source our inventory through reputable wholesale channels. This allows us to offer significant discounts on luxury brands without compromising authenticity.

3. Do you sell used or pre-owned items?

Yes, we offer both brand-new and pre-owned items, as well as products with minor defects. 

Please read the product descriptions and review images carefully to understand any defects.

4. Why are some items out of stock or unavailable?

Our high-demand luxury items can sell out quickly. To avoid missing out, we recommend purchasing your desired items as soon as you find them. 

5. How long will it take for my order to arrive?

Orders typically arrive within 7-14 business days, depending on the product and your location. We provide accurate shipping estimates at checkout and offer tracking information once your order ships.

6. Can I return or exchange items if I’m not satisfied?

Yes, we offer a 30-day return policy on most items. If you’re not satisfied, you can return it for a refund or exchange, provided the product is unused and in its original packaging.

Some items, such as intimate apparel are non-returnable for hygiene reasons.

Please note that "Final Sale" items are non-returnable. These items are sold at deep discounts and are marked with a "Final Sale" badge or tag.

7. How do I know if an item will fit me properly?

Sizes vary between brands. Please review the size charts on each product page. If no size guide is available, contact our customer service team for sizing advice.

8. Are there any customs fees or import taxes?

Depending on your location, you may be responsible for customs fees or import taxes. While we do our best to minimize any additional costs, international customers are advised to check their country’s import policies. Any such fees are the responsibility of the buyer.

9. How do I track my order?

After your order ships, we’ll email you a tracking link. You can monitor your shipment’s progress and get updates on the estimated delivery date. If you have any issues with tracking, our support team is ready to help.

10. What payment methods do you accept?

We accept a variety of secure payment options, including major credit cards (Visa, MasterCard, American Express, Discover). Your payment information is processed securely, and we do not store credit card details.

11. Do you offer discounts for first-time customers?

We often run special promotions for new customers and loyalty offers for returning shoppers. Join our mailing list to stay updated on special discounts, sales, new arrivals.